Perhaps you’ve ordered a huø®, but now you're having doubts? You shouldn’t: the huø® is a complete experience, packaged in a unique fusion of high-quality design and authentic craftsmanship. However, if you do change your mind, here are the options.
If you buy from the website, the following conditions apply:
- The purchaser has fourteen calendar days from the day following delivery to notify the vendor that he or she would like to cancel the purchase.
- The goods and packaging must be returned in their original, undamaged and unused state to Genico Creative Stairs, Industriestraat 40, 8755 Ruiselede. The purchaser undertakes the cost and risk of the return.
- Any items can be returned providing they are still in their original, undamaged packaging with all instructions, and the invoice or proof of purchase are included.
- The company will check the returned goods on receipt and refund the purchaser within ten days, providing the check is satisfactory.
If you buy from the Genico Creative Stairs showroom, the following conditions apply:
- If the purchaser cancels the purchase before delivery, compensation may be required. Once delivered, there is no further cooling-off period.
- Invisible defects must be reported in writing within eight calendar days. If you do not report the defect within this time, you forfeit the right for replacement or repair.
Read our Terms and Conditions for more information.